Around the World

* Service in this country is currently being tested. The service is operational, but outages due to technical implementation are likely. If reliability of service is required, then we recommend purchasing a local SIM card for this country.

** Service in this country is only available if your cell phone supports 3G service.

Please note: There is a $0.35 USD per minute surcharge when you make a call to a mobile phone (does not apply when calling to a US or Canadian cell phone). There is a one-time $0.25 USD connection surcharge for each outgoing call. Additional surcharges apply when calling certain countries. Please click here for more information.

Your Passport SIM card can roam on multiple networks within a single country.

For example, in England there are 5 networks and in Italy there are 4 networks. With your Passport SIM card, you can actually switch between these networks to get the best/strongest network and your airtime rate always remains the same. This is a GSM thing (thank the Europeans, seriously) and it is a very powerful feature of global roaming SIM cards for international travel.

So if you're getting a weak signal or having trouble completing an outgoing call, simply switch networks. This will require you to know how to use the Network feature of your cell phone so crack open that manual (if you haven't already thrown it out) and find out where and how to change Networks with your prepaid SIM card. It only takes a minute to do once you know where this feature on your global phone menu is located.

Customer Support

For assistance using your Passport SIM card please dial 154 [SEND].

Voicemail

To access your voicemail, simply dial 121 [SEND]. The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.

To record or change your greeting message dial 732 [SEND].

To enable voicemail dial *869* [SEND] (please ignore any messages on the screen).

To disable voicemail dial *866* [SEND] (please ignore any messages on the screen).

Balance Inquiry

To check your available airtime balance, simply dial 187 [SEND]. The account balance will be sent in a text message. There is no charge to use this service.

Recharge Minutes

To add additional airtime to your account, simply dial 191 [SEND]. You will be connected to our automated recharge system. Please have your credit card available. There is no charge to use this service.

Toll-Free Service

Toll-Free Service lets your family and friends call you at no charge to themselves. To call you, they simply dial a toll-free access number that you provide to them and then enter your phone number. Their call will be forwarded to your mobile phone. They will not be charged. Your account will be charged a $0.39 USD surcharge (per minute) for all incoming calls using this feature.

To enable Toll-Free Forwarding, simply dial 373 [SEND]

To disable Toll-Free Forwarding, simply dial 282 [SEND]

Auto-Recharge Service

Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.

You can enable or disable the Auto-Recharge service at any time by signing into your account online or by calling Customer Service. You can also change the minimum balance and the charge amount.

To enable, dial 171 [SEND]

To disable, dial 393 [SEND]

Call Forwarding

Calls to your phone number may be forwarded to another phone number. Your account will be charged $0.49 USD per minute when using this service. Standard outgoing call surcharges apply (see below).

To enable this service, simply dial 102+ followed by the country code and phone number (for example 102+18582742686) where calls should be directed, and then press [SEND].

To disable this service, simply dial 103 [SEND]

Adding Airtime

Airtime vouchers are available in $30, $50, $100, $150 or $200 USD. There are three simple and convenient ways to add airtime to your Passport SIM card;

1. Online
   1. Simply visit http://www.telestial.com/passport
2. Call from a land line phone
   1. Dial the toll free access number for the country you are in (listed on the SIM card and in the User Guide)
   2. Enter your phone number then press the hash key
   3. Press 1 to recharge using the Self-service phone menu
   4. Follow the voice prompts to recharge your account
3. With your Passport cell phone
   1. Dial 154 from your phone
   2. Press the Answer key and wait for the call back
   3. Press the Answer key to answer the call
   4. Press 1 to recharge using the Self-service phone menu
   5. Follow the voice prompts to recharge your account

Service Life

You must use a charged service (such as making a call, or sending a text message), or recharge within any 9 month period, otherwise your remaining credit will expire. You can restore the expired credit by contacting Customer Service and recharging your account by a minimum of USD$30. You must recharge at least once every 12 months to keep the SIM card active.